Powerful Email - Get the results you want from every email you send

Email has changed our life for the better in many ways. It's an invaluable tool for doing business - most of our communications now take place via email rather than face-to-face. And every email you send is an opportunity to build trust and rapport.

But with email, eye contact, vocal cues and body langauge are gone. There is no feedback loop to allow you to adjust your message as you go along so how do you easily establish rapport and build trust via email?

And how do you overcome the "glimpse factor" - the 3 to 5 seconds that you have to make an impression in your email before it is ignored or even worse, deleted.

If you deal with clients via email (and these days who doesn't?) this workshop is a must.

What will you learn?

The workshop covers:

• The top 10 challenges of email communication and how to overcome them
• How to decide when(and when not) to use email using the Email Decision Tree tool
• How to use the inverted information triangle to craft powerful emails
• How to identify the tone of email communications and give feedback via email
• A methodology for evaluating an email
• How to overcome the "glimpse factor"
• How to negotiate via email

What are the expected outcomes?

By the end of the workshop you will be able to:

• Write emails that get read every time
• Structure emails that are clear and concise
• Write compelling subject lines
• Build better relationships via email
• Conduct successful negotiations via email

Presenter Information

Presenter Jani Murphy is the principal of Email Smart and an expert on email management and productive email processes.

For more information about Jani's services and products, visit www.emailsmart.com.au.

Workshop Guarantee

I personally guarantee that if after implementing the strategies introduced in the workshop you are not 100% satisfied with the results you are able to achieve, I will happily refund your workshop fee with no questions asked.

Terms and Conditions

The following terms and conditions apply:

• Substitution of individual participants may be made at any time
• One free transfer fee to a subsequent workshop is permitted
• Cancellation fees apply as follows:

Cancellation within 5 - 9 working days prior incurs a $25.00 booking fee

Cancellation less than 5 working days prior incurs a 30% cancellation fee